ServiceNow4 [ServiceNow] Inbound Action for Backup Fail Issue [Requirements] - Raising an incident in ServiceNow when backup fail mail is sent to a service account [OS] N/A [Development Language] JavaScript [IDE] N/A [Setting] - Set an email rule to redirect alrert emails to ServiceNow service account - Creat an ServiceNow inbound action which create an incident when receiving an alrert email - Configure incident information for backup failure issue [Code].. 2024. 3. 6. [ServiceNow] Modifying workflow in Workflow Editor [Requirements] Removing change task creation step which is set automatically as standard change request workflow in ServiceNow [OS] N/A [Development Language] GUI [IDE] N/A [Setting] - On the menu, search "Workflow editor" - Search "Change Request - Standard" - On the left top menu pane, click "CheckOut" - Add/modify/delete work flow - Once completed, click menu then click "Publish" [Code] N/A [.. 2023. 12. 19. [ServiceNow] Limit the Category Visibility [Requirements] Change request catalog needs to be only seen by "ServiceNow - Fulfiller" group [OS] N/A [Development Language] N/A, GUI [IDE] Web browser [Settings] - Go to "Category" and select "Standard Changes" - On the top left corner side, click menu icon, "Configure" --> "Related Lists" - Add "Available For" and "Not Available For" then save - In "Available for" tab, click "New" - Input nam.. 2023. 12. 14. [ServiceNow] Business Rule to Change Task States [Requirements] Automation - Automatically move Change Request from Implement to Review Automatically move Change Request from Implement to Review when Change Tasks are closed. [OS] N/A [Development Language] JavaScript [IDE] Web browser [Settings] In ServiceNow, go to "Business Rule" then go to "When to run" - When: after - Insert, Update checked - Filter Conditions: "State" changes to "Closed" .. 2023. 12. 13. 이전 1 다음 반응형
